NCWorks Commission Policy Statements and DWS Operational Guidance

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On this page, you'll find links to specific policy directives for workforce professionals in North Carolina. We display two classes of policy documents. As of November 2020, the NCWorks Commission approves major statewide policies in accordance with the federal Workforce Innovation & Opportunity Act (WIOA), and these are known as Commission Policy Statements. Meanwhile, the Division of Workforce Solutions (DWS) issues Operational Guidance notices, which carry the full authority of NCWorks Commission policies. Both of these types of documents can be found here using the search tools below.

Policy Title (click for summary information)	Policy Document and Support Files	Site Page Terms
Operational Guidance \| OG 25-2021 Pseudo Social Security Numbers (SSNs)	Operational Guidance \| OG 25-2021 Pseudo Social Security Numbers (SSNs)	Workforce Policies
Operational Guidance \| OG 05-2021, Change 1 Division of Workforce Solutions (DWS) NCWorks Mobile Career Center No Cost Usage Agreement and Fee-for-Use Schedule	Operational Guidance \| OG 05-2021, Change 1 Division of Workforce Solutions (DWS) NCWorks Mobile Career Center No Cost Usage Agreement and Fee-for-Use Schedule	Workforce Policies
Operational Guidance \| OG 23-2021 NCWorks Career Center Memorandum of Understanding (MOU) and Partner Infrastructure Funding Agreement (IFA) - EXPIRED	OG 23 2021 NCWorks Career Center Memorandum of Understanding… Attachment 1 NCWorks Career Center Memorandum of Understanding Attachment 2 Partner Infrastructure Funding Agreement Attachment 3 Infrastructure Funding Agreement Signatory Page Attachment 4 Memorandum of Understanding and Infrastructure…	Workforce Policies
Commission Policy \| CPS 05-2021 NC Job Ready Workforce Investment Grants	CPS 05 2021 NC Job Ready Workforce Investment Grants Final CPS 05 2021 NC Job Ready Workforce Investment Grants…	Workforce Policies
Commission Policy \| CPS 09-2021 Workforce Innovation and Opportunity Act (WIOA) Youth Formula Funds Expenditure Requirements RESCINDED	Commission Policy \| CPS 09-2021 Workforce Innovation and Opportunity Act (WIOA) Youth Formula Funds Expenditure Requirements	Workforce Policies
Commission Policy \| CPS 10-2021 Workforce Innovation and Opportunity Act (WIOA) Nondiscrimination/Equal Opportunity Standards and Complaint Procedures - RESCINDED	Commission Policy \| CPS 10-2021 Workforce Innovation and Opportunity Act (WIOA) Nondiscrimination/Equal Opportunity Standards and Complaint Procedures - RESCINDED	Workforce Policies
Operational Guidance \| OG 22-2021 On-the-Job Training (OJT) Using Workforce Innovation and Opportunity Act (WIOA) Funds - RESCINDED	OG 22-2021 On-the-Job Training (OJT) Using Workforce .pdf Attachment A On the Job Training Policy RESCINDED Attachment B Pre Award Analysis RESCINDED Attachment C Employer Agreement RESCINDED Attachment D Training Plan RESCINDED Attachment E Trainee Evaluation RESCINDED	Workforce Policies
Operational Guidance \| OG 21-2021 Funds Transfer Between Adult and Dislocated Worker Programs Under the Workforce Innovation and Opportunity Act (WIOA)	OG 21 2021 Funds Transfer Between Adult and Dislocated Worker… North Carolina WIOA Transfer Request Attachment	Workforce Policies
Operational Guidance \| OG 08-2021, Change 1 2021 Lower Living Standard Income Level (LLSIL) RESCINDED	OG 08 2021 Change 1 2021 Lower Living Standard Income Level… OG 08 2021 Change 1 2021 Lower Living Standard Income Level…	Workforce Policies
Operational Guidance \| OG 20-2021 Employer Services Grant Funds Policy Guidance and Application	OG 20 2021 Employer Services Grant Funds Policy Guidance and Application EXPIRED Employer Services PY2021 Funds Request Form Attachment 1 EXPIRED Table B Effectiveness in Serving Employers Specifications… NCWorks Employer Services Codes Crosswalk e code Attachment 3 EXPIRED	Workforce Policies
Operational Guidance \| OG 19-2021 Priority of Service for Veterans and Eligible Spouses in all U.S. Department of Labor (USDOL) Job Training Programs	OG 19 2021 Priority of Service for Veterans and Eligible… Summary of Priority of Service for Eligible Veterans and… Training and Employment Notice 15 10 Protocol for Implementing…	Workforce Policies
Operational Guidance \| OG 18-2021 Workforce Innovation and Opportunity Act (WIOA) Supportive Services Guidance - RESCINDED	Operational Guidance \| OG 18-2021 Workforce Innovation and Opportunity Act (WIOA) Supportive Services Guidance	Workforce Policies
Operational Guidance \| OG 16-2021 Defining Data Validation Process and Procedures - RESCINDED	OG 16 2021 Defining Data Validation Process and Procedures… Attachment 1 Data Validation Process and Procedures RESCINDED Attachment 2 Participant Individual Record Layout PIRL Elements…	Workforce Policies
Operational Guidance \| OG 17-2021 Electronic File Storage and Protecting Personally Identifiable Information (PII)	Operational Guidance \| OG 17-2021 Electronic File Storage and Protecting Personally Identifiable Information (PII)	Workforce Policies
Operational Guidance \| OG 13-2021 Use of Workforce Innovation and Opportunity Act (WIOA) Funds and Federal Pell Grants	OG 13 2021 Use of WIOA Funds and Federal Pell Grants Final Financial Award Analysis Form	Workforce Policies
Operational Guidance \| OG 14-2021 Definition of Workforce Innovation and Opportunity Act's (WIOA) "Requires Additional Assistance" for Youth Eligibility	Operational Guidance \| OG 14-2021 Definition of Workforce Innovation and Opportunity Act's (WIOA) "Requires Additional Assistance" for Youth Eligibility	Workforce Policies
Commission Policy \| CPS 04-2021 Distribution of Workforce Innovation and Opportunity Act (WIOA) Funding	Commission Policy \| CPS 04-2021 Distribution of Workforce Innovation and Opportunity Act (WIOA) Funding	Workforce Policies
Commission Policy \| CPS 06-2021 Guidelines for North Carolina NCWorks Career Center Code of Conduct Violations - RESCINDED	CPS 06 2021 Guidelines for North Carolina NCWorks Career Center… CPS 06 2021 Attachment A Guide to Managing NCWorks Career… Attachment B NCWorks Career Center Code of Conduct Poster 2021 Attachment C Template for Banishment or Suspension Letter Final Attachment D Template for Concurrence Letter Final	Workforce Policies
Commission Policy \| CPS 07-2021 Migrant and Seasonal Farmworker (MSFW) Complaint System and Appeal Policy Procedures	CPS 07 2021 MSFW Complaint System and Appeal Policy Procedures… A Complaint System Definitions Final B Complaint System Poster Final C Equal Opportunity is the Law Poster English Final 2 D Equal Opportunity is the Law Poster Spanish Final 1 E A Workers Guide How to File a Complaint English Final F A Workers Guide How to File a Complaint Spanish FINAL G Instructions for Completion of Complaint Form ETA Form 8429… H Complaint Apparent Violation Form ETA Form 8429 Final 3 I Migrant and Seasonal Farmworker Employment Service Complaint… J Complaint Handling Process Flow Chart Wagner Peyser Title… K Informal Resolution Flow Chart Final 1 L Complaints Covered by This Policy and Procedures Final 1 M Complaints NOT COVERED under the Complaint System Procedures… N Common Steps to Follow When Handling Complaints Final 1 O Appeal Process for MSFW Complaints Final 1 P List of Attachments Final 1	Workforce Policies
Commission Policy \| CPS 08-2021 Customer Complaint, Appeal, and Resolution Policy	CPS 08 2021 Customer Complaint Appeal and Resolution Policy… Attachment A Individual Appeal to NCWorks Career Center… Attachment B Employer Appeal to NCWorks Online Denial… Attachment C NCWorks Customer Complaint Form Final	Workforce Policies