NCWorks Commission Policy Statements & DWS Operational Guidance

On this page, you'll find links to specific policy directives for workforce professionals in North Carolina. We display two classes of policy documents. As of November 2020, the NCWorks Commission approves major statewide policies in accordance with the federal Workforce Innovation & Opportunity Act (WIOA), and these are known as Commission Policy Statements. Meanwhile, the Division of Workforce Solutions (DWS) issues Operational Guidance notices, which carry the full authority of NCWorks Commission policies.

Both of these types of documents can be found here using the search tools below.

Policy Statement # or Guidance # and Title Purpose Status Type (or Category) of Document
Operational Guidance | OG 16-2021 Defining Data Validation Process and Procedures - RESCINDED

To define the data validation guidance and procedures to be used for Workforce Innovation and Opportunity Act (WIOA) Title I Adult, WIOA Title I Dislocated Worker (DW), WIOA Title I Youth, WIOA Title III Wagner-Peyser (WP), and Trade Adjustment Assistance (TAA) programs.

Rescinded DWS Operational Guidance
Operational Guidance | OG 15-2021 Local Workforce Innovation and Opportunity Act (WIOA) Workforce Development Program Year 2021 Allocations

The purpose is to transmit WIOA Adult, Dislocated Worker and Youth Activities Program Allotments for Program Year (PY) 2021.

Active DWS Operational Guidance
Operational Guidance | OG 14-2021 Definition of Workforce Innovation and Opportunity Act's (WIOA) "Requires Additional Assistance" for Youth Eligibility

To provide North Carolina’s definition for “requires additional assistance to complete an educational program or to secure and hold employment” as it relates to eligibility for youth at WIOA Sections 129 (a)(1)(B)(iii)(VIII), (a)(1)(C)(iv)(VII), and (a)(3)(B), and to rescind PS 10-2018.

Active DWS Operational Guidance
Operational Guidance | OG 13-2021 Use of Workforce Innovation and Opportunity Act (WIOA) Funds and Federal Pell Grants

To provide information on the use of WIOA resources when combined with Federal Pell Grants and to rescind PS 08-2018. 

Active DWS Operational Guidance
Operational Guidance | OG 12-2021 Workforce Innovation and Opportunity Act (WIOA) Youth Initiative Grant Application

To transmit guidelines for the WIOA Youth Initiative Grant Application. The Division of Workforce Solutions (DWS) has developed a systematic approach to reviewing and approving Local Area Workforce Development Board (WDB) requests for funding to support enhanced Youth WIOA services.

Active DWS Operational Guidance
Operational Guidance | OG 11-2021 Voluntary Transfer of Workforce Innovation and Opportunity Act (WIOA) Funds

To transmit procedures for voluntary transfers of WIOA funds between Local Workforce Development Areas (Local Areas)  and to rescind PS 09-2016.

Active DWS Operational Guidance
Commission Policy | CPS 08-2021 Customer Complaint, Appeal, and Resolution Policy

The Workforce Innovation and Opportunity Act (WIOA) mandates that each State and Local Area Workforce Development Board (WDB) establish and maintain procedures for WIOA-related complaints.

Active Commission Policy Statement
Commission Policy | CPS 07-2021 Migrant and Seasonal Farmworker (MSFW) Complaint System and Appeal Policy Procedures

To establish and implement the Complaint System and Appeal Policy Procedures addressing Migrant and Seasonal Farm Worker (MSFW) complaints as mandated by the U.S. Department of Labor.  

Active Commission Policy Statement
Commission Policy | CPS 06-2021 Guidelines for North Carolina NCWorks Career Center Code of Conduct Violations

To provide Local Area Workforce Development Boards (WDBs) with guidance and procedures for NCWorks Career Center staff to follow regarding customer behaviors that violate the NCWorks Career Center Code of Conduct and for the suspension and banishment of customers from NCWorks Career Centers and to rescind PS 02-2019.

Active Commission Policy Statement
Commission Policy | CPS 04-2021 Distribution of Workforce Innovation and Opportunity Act (WIOA) Funding

To authorize the Division of Workforce Solutions (DWS) to administer, through Operational Guidance, the distribution of WIOA funding, on behalf of the NCWorks Commission.

Active Commission Policy Statement