NC Commerce: Career Center Certification

NCWorks Career Center Certification Training Requirements

(effective November 2018)

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As part of NCWorks Career Center Certification, all center staff must successfully complete required training. The approved options that local workforce directors and center management may choose from to meet the requirements are listed below. When multiple options are given within a category, directors and center managers have the flexibility to choose which training option they feel will be most beneficial for each staff person.

If staff have completed any of the trainings after January 2016, then s/he does not have to take it again. Completions for all courses taken through the NCWorks Training Center will appear under "My Training Record" on the Training Registration and Information Network (TRAIN) at www.ncworkforcetraining.com. When new training choices are available they will be listed on this page, so check back periodically for the most current list.

Sections 1 - 3

Section 1 - LMI - Career Advising - NCWorks Online

Section 1 - Training listed in this section must be completed by all staff prior to applying for certification.

Labor Market Information

LMI: Basic Labor Market Concepts and Definitions - Part 1, 2 and 3 - Interactive Online Training

Career Advising

Staff must complete 3 online trainings under the general Career Advising header on TRAIN. Management may select the specific training to best benefit each staff person. When a topic has multiple parts or lessons, all parts are required for completion of the topic.

Courses are listed at www.ncworkforcetraining.com

NCWorks Online and other training provided locally

All center staff must be trained on NCWorks Online and cross-trained on all the services provided by the center, as well as federal, state, and local programs and services provided by WIOA partners. Cross-training for core ISD staff (WIOA Title I and Title III) specifically includes training on the enrollment and eligibility process of each program, to include RESEA/EAI. Partner program training includes orientation to all services and products at the Center, including referred services.

Section 2 - Customer Service - Disability Awareness - Career Pathways

Section 2 - Training listed in this section must be completed by all staff within the first year after your local area is certified.

Customer Service

(Management may choose to have staff complete Option 1 or Option 2):

Option 1: NCWorks Service Keys (Modules 1 – 3) - Interactive Online Training
Option 2: NCWorks Service Keys: Unlocking Excellence (3 hours) – Live Training

Disability Awareness

Serving Customers with Disabilities (Part 1 and Part 2) – Interactive Online Training

Career Pathways

Career Advising Through Career Pathways - Successful Strategies (4 parts)
Part 1: The Foundation for Career Advising
Part 2: Benefits of Certified Career Pathways
Part 3: The Connection to the FCD Competencies
Part 4: Using Pathways in Goal Setting

Section 3 - Facilitating Career Development

Section 3 - As a solid foundation for career advising skills, 25% of the career center staff at each center must have completed, or be enrolled in, the Facilitating Career Development (FCD) course. Participants are selected by management. Staff who have completed the FCD coursework are waived from the requirement to attend additional Career Advising online trainings listed above in Section 1.

Questions + Contacts

Questions and Contact Information

Questions about certification? Contact Tamme Reese at treese@nccommerce.com.
Questions about the training components, scheduling classes, or registration? Contact the NCWorks Training Center at ncwtc@nccommerce.com.
All online trainings can be accessed at the Training Registration and Information Network (TRAIN) at www.ncworkforcetraining.com.

Download your training records - it's as easy as 1, 2, 3 - Center Certification Training Records