Employment Security Division

The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina.  This program is a federal-state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees.  Benefits are paid to eligible workers who lose their job through no fault of their own and are able, available, and actively seeking work.

Division of Employment Security Website

Contacts | Division of Employment Security (DES)

Contacts | Division of Employment Security (DES)

For program customers

DES Customer Call Center

For questions regarding benefits and assistance with Unemployment Insurance claims, sign-in, or password reset: 

(888) 737-0259

Hours:  8:00 a.m to to 5:00 p.m., Monday – Friday


For employers

Employer Call Center

For employer sign-in assistance/password reset;  employer tax assistance; list of charges/potential charges.

(866) 278-3822


For press inquiries

Government & Public Relations

For the media, legislature or those in other government agencies needing information about DES and the unemployment insurance program in North Carolina.

(919) 707-1010