Integrated Services Delivery for North Carolina's Workforce System
North Carolina’s workforce development system has changed the way it provides services to the state’s citizens and businesses. The goals are world class customer service, effective and efficient use of resources, and continuous improvement of products and services.
Check this site often for new resources as the changes progress. You may experience a slight delay when accessing the links below.
2015 ISD Resources
Learning Map Online Table Coach Guides - These materials are intended for use with the ISD Frontline Functions: The Learning Map online version.
2014 ISD Resources
Community Resource Assistance Guide
Labor Market Information Resources
5 Product Lines
Product Box Samples
Learning Map Training PPT
2013 ISD Resources
Best Practices, Benchmarks, Lessons Learned - Integrated Services Delivery
January 2013 - Greg Newton
Next Steps for Your Local Integrated Services Delivery Team - May 2013
Next Steps for Your Local Integrated Services Delivery Team - July 2013
Countdown to January 2014...Local Integrated Services Delivery Team - October 2013
Memorandum of Agreement for NC Career Centers
ISD - Framework