The Commission on Workforce Development adopted a set of Board Standards for high performing local workforce development boards in August 2006 that became effective July 1, 2007. While consisting of seven different elements, the standards essentially address the strategic and compliance activities of local boards.
An Assessment Guide that provides definitions and explanation of terminology used in the standards was developed to ensure uniform understanding of the products required by the standards.
JobLink Career Centers
The NC Commission on Workforce Development provides oversight to and has established standards for the development of the state’s JobLink Career Centers. Based upon the Malcolm Baldrige Quality Awards Criteria, these standards use a private sector model for doing business that focuses on the customer.
2010 North Carolina JobLink Career Center System Interim Chartering Criteria and Chartering Process Guide
The Commission developed a JobLink Career Center chartering process as the framework for assuring a consistent level of quality service delivery in the system. This process was originally developed in September 1996 and revised in 2002, 2007, 2008, and again in 2010. This document supports the concept of continuous improvement. While the Commission’s vision is that these criteria move the system to higher levels of quality and seamless service, it is important to note that the general purpose of the chartering criteria and its related process requirements remain as originally established.
This JobLink Career Center Interim Chartering Review Guide outlines the required Minimum Standards and Business Plan information that will be reviewed prior to the charter site visit.
The State Memorandum of Understanding is signed by the heads of the state’s key workforce agencies and outlines their roles and responsibilities in the JobLink Career Center system.