Policies
The Commission on Workforce Development adopted a set of standards for high performing local workforce development boards in August 2006 that became effective July 1, 2007. While consisting of seven different elements, the standards essentially address the strategic and compliance activities of local boards. A Technical Assistance Guide that provides definitions and explanation of terminology used in the standards was developed to ensure uniform understanding of the products required by the standards.
N.C. Workforce Development Board Standards
Assessment Guide for Standards
JobLink Career Centers
The NC Commission on Workforce Development provides oversight to and has established standards for the development of the state’s JobLink Career Centers. Based upon the Malcolm Baldrige Quality Awards Criteria, these standards use a private sector model for doing business that has a focus on the customer.
2010 North Carolina JobLink Career Center System Interim Chartering Criteria and Chartering Process Guide *New*
The Commission developed a JobLink Career Center chartering process as the framework for assuring a consistent level of quality service delivery in the system. This process was originally developed in September 1996 and revised in 2002, 2007, 2008, and again in 2010. This document supports the concept of continuous improvement. While the Commission’s vision is that these criteria move the system to higher levels of quality and seamless service, it is important to note that the general purpose of the chartering criteria and its related process requirements remain as originally established.
N.C. JobLink Career Center Interim Chartering Review Guide *New*
This guide clearly outlines the required Minimum Standards and Business Plan information that will be reviewed prior to the charter site visit.
State Memorandum of Understanding
This document is signed by the heads of the state’s key workforce agencies and outlines their roles and responsibilities in the JobLink Career Center system.