Customer Service Training
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 6 hours
Course Size: 30-40
Target Audience: All JobLink Career Center staff and partners who deal directly with customers.
Course Format: Traditional Classroom
Description: This course presents the elements of quality customer service in a JobLink Career Center. Included in the content are: identifying your customer base, identifying customer needs, meeting customer expectations, dealing effectively with emotional interpersonal exchanges. The course focuses on those skills and methods that can be useful in the JobLink Career Center, dealing with a broad cross-section of the community and people who are often experiencing high stress levels.
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Assessment and Planning
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 6 hours
Course Size: 30-40
Target Audience: Workforce development staff who assist customers with career planning activities.
Course Format: Traditional classroom.
Description: Assessment is the foundation of case management. This workshop incorporates information on basic principles and components of a comprehensive assessment; comparison of traditional and asset-based assessment; strategies to engage the customer in the process; how to use small group activities; the role of the participant in self-discovery; effective goal setting; and more.
Information: The workshop is facilitated by a professional trainer.
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Effective Case Management
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 6 hours
Course Size: 30-40
Target Audience: Case Managers and supervisors
Course Format: Traditional classroom
Description: This session is focused on developing rapport with customers; organizing and planning; critical career assessments; teaching goal setting and decision making; interviewing, coaching and referring; critical note taking.
Information: The workshop is facilitated by a professional trainer.
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Writing Effective Case Notes
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 6 hours
Course Size: 30-40
Target Audience: Workforce development staff responsible for case management and documentation of customer progress.
Course Format: Traditional classroom
Description: This workshop will cover topics such as how quality case notes impact case management; how to effectively organize your case notes; how to respect client confidentiality while keeping accurate documentation; how to incorporate case notes into goal planning and tracking; and how to correctly use case notes for WIA data validation.
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Youth Services - Topics of Interest
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: Varies
Course Size: Varies
Target Audience: Youth Program Staff and partner staff who deal with youth customers
Course Format: Varies
Description: Various topics focused on enhancing youth program staff skills and knowledge are offered throughout the year. See the Training Schedule Calendar for specific workshops.
Information: Sessions will be facilitated by professional trainers or peers who have special skills and information to share.
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Business Services
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: Varies
Course Size: Varies
Target Audience: Business Services Liaisons and Representatives
Course Format: Varies
Description: A variety of topics focused on enhancing staff skills and knowledge on the delivery of Business Services will be offered throughout the year. See the Training Schedule Calendar for specific workshops.
Information: Sessions will be facilitated by professional trainers or by peers with skills and information to share.
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Cultural Competence for Career Counselors: Serving N.C. Latino Community
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 6 hours
Course Size: 30-40
Target Audience: Workforce development staff who wish to learn more about the Latino culture and tips on improving service delivery.
Course Format: Traditional classroom
Description: This workshop introduces you to the world of the Latino immigrant and helps you put cultural differences into a useful context. Through interactive exercises and group discussion you will have the opportunity to take an honest look at your own perceptions. Skills acquired will be beneficial in your day-to-day interactions with Latino customers, as well as those from other cultures.
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Workforce Plus 101
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 6 hours
Course Size: 24
Target Audience: Staff who use the Workforce Plus data system for WIA reporting requirements.
Course Format: Hands-on in computer lab.
Description: This is an introductory course to familiarize WIA staff with the basic system for data collection in the WIA programs. Information on data validation may be included. The course may be tailored to focus on application for a specific customer group, such as youth, adult or dislocated workers.
Information: Trainers are staff of the MIS & Performance Unit of the Division of Employment & Training (DET). Some courses may focus on specific needs of staff working with populations such as Youth and Dislocated Workers.
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JobLink 101
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 3 hours
Course Size: Open
Target Audience: New JobLink Career Center staff, management and partners; new Board members; anyone in the workforce development system in need of a refresher on the basics.
Course Format: Interactive lecture; PowerPoint.
Description: This course is designed as an introduction to the basics of N.C. JobLink Career Center. The course is delivered through a PowerPoint presentation and interactive lecture. The content includes the following: the history of the JobLink Career Centers in N.C.; the basic legislative foundation; governance of the workforce development system; roles of the partners; services offered in the JobLink Career Centers; an overview of the JobLink Career Center chartering process; and a summary of new initiatives.
Information: Trainers are members of the JobLink Career Centers Unit of the Commission on Workforce Development.
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JobLink MIS
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 3 hours
Course Size: Open
Target Audience: JobLink Career Center staff who perform data entry and who supervise these staff.
Course Format: Hands-on in computer lab.
Description: This course introduces JobLink Career Center staff to the basic system for data collection in the JobLink Career Centers. Training takes place in a computer lab and features hands-on experience of the system and its functions.
Information: Trainers are part of the JobLink Career Center of the Commission on Workforce Development.
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Disability Awareness and Sensitivity Training
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 6 hours
Course Size: 30-40
Target Audience: Workforce development staff who wish to enhance their skills for working with persons with disabilities.
Course Format: Traditional classroom
Description: This session is designed to enhance understanding of the principle of "universal access". Some areas included are how to recognize and understand a variety of special needs, how to enhance your comfort zone, developing strategies to assist businesses with reasonable accommodation and other resources, and how to build capacity within your team for effectively serving persons with disabilities.
Information: This session is facilitated by a team of your peers who have been trained especially for this presentation.
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Career Development Facilitator
(If you are interested in this course, please contact us and include the name of the course within the comments section of the email.)
Course Length: 120 hours (in 4-5 months)
Course Size: Varies
Target Audience: Workforce dev staff wishing to learn job-related skills and earn a nationally-accepted credential.
Course Format: Combination of classroom, distance learning, and independent project.
Description: The Career Development Facilitator course is designed to standardize the knowledge and experience of individuals who are working in workforce training and other career development services. The 120-hour course is based on a nationally accepted curriculum and tailored for N.C. workforce professionals. The course incorporates 24 hours of traditional classroom instruction, 62 hours of distance learning and web-based instruction, and 40 hours of independent study and project completion.
Information: Topics Include: Helping skills; Career development models; Assessment; LMI and resources; Technology; Program management; Training clients and peers; Promotion and PR; Ethical and legal issues; Diverse populations; Employment skills; and Accepting supervision.
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